Frequently Asked Questions
Everything you need to know about bringing UNO - LONDON into your home.
What is the standard delivery time for furniture and decor?
For items in stock, we typically deliver within 3-5 business days across the UK. Larger furniture pieces requiring white-glove service may take 7-10 business days depending on your location.
Do you offer international shipping outside of the UK?
Currently, UNO - LONDON ships exclusively within the United Kingdom and Ireland. We are working on expanding our logistics network to include Europe and North America in the near future.
What is your return policy for home accessories?
We offer a 30-day return window for all unused items in their original packaging. Please note that bespoke or custom-made furniture pieces are non-refundable unless they arrive damaged or defective.
How can I track the status of my order?
Once your order is dispatched, you will receive an email with a tracking link and a unique reference number. You can also track your shipment directly through the 'Order Status' page on our website.
Are your products covered by a warranty?
Yes, all UNO - LONDON furniture pieces come with a 2-year structural warranty. This covers manufacturing defects but does not include general wear and tear or accidental damage.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options via Klarna and Clearpay for eligible orders.